How to collect logs from an EMC SAN Switch for debugging networking issues. The following worked successfully on a Connectrix 300 Brocade switch using PuTTY to connect to the switch:
1. Start the standalone Putty application
2. Select SSH or Telnet as the connection type and put in the IP of the Brocade switch.
3. On the left hand column, select ‘logging’ and on the right hand side choose ‘all session output’
4. Name the log file (default is putty.log in the putty.exe directory)
5. Hit connect or open and you will be presented with a prompt for login, you may have to approve connection if this is your first time connecting.
6. Login to the Brocade switch using your credentials.
7. Run command supportshow, the screen will output all supportshow information and will add it to the log file specified in step 4.
8. Exit putty session by typing quit, gather log from selected location
